To start – your privacy is important to us. By using TourTheTropics.com you have trusted our services and we value that trust. For our part in this agreement, we safeguard your information, are transparent about processing of your data, and act in the customers’ interests.
TourTheTropics.com provides a service to book multi-day tours direct with tour operators, with a focus on lodge-based and cruise-based experiences.
If you disagree with anything mentioned in this document then you should discontinue your use of our services. However, if you agree with our Privacy Statement then you are free to continue using our services to book your next experience.
This statement will be updated from time to time to make sure it is still relevant with changes in business, however, you will be notified if there is anything that would be important for you to know.
What personal data does TourTheTropics.com collect?
In order to provide you the best service, we need some information. This is the usual info used when booking travel-related services, such as your name, your preferred contact details, the names of people traveling with you, your potential dates or travel, and, if you choose to pay your deposit through TourTheTropics.com, your payment info.
In addition to this, we may also collect info about the computer, phone or tablet used to access the service. This includes the browser used to access the site, your language settings, and IP address.
There are also occasions when our partners will share information, such as if there are issues with a booking we need to help resolve.
Why does TourTheTropics.com collect and use your personal data?
The main reason is to help you organize your travel plans and to provide the best possible service.
How does TourTheTropics.com share your data with third parties?
There are different parties involved in the TourTheTropics.com service. The other most important party involved in the service is the tour operator who owns or operates the experience you are interested in. This is so they can complete your reservation and look after you on your tour.
Other parties are also involved in the TourTheTropics.com service, such as financial institutions and, if relevant, land protection charities if we are arranging a personalized certificate for you. In rare cases, if we’re required by law, we may also share your information with governmental or other authorities.
How are cookies used?
Cookies are used to collect info, including:
- IP address
- Device ID
- Viewed pages
- Browser type
- Browsing info on the site
- Operating system
- Internet service provider
- Features used or activities engaged in on the website
They allow you to be recognized as the same user across the pages of a website and between different devices. These are used for analysis and to improve the experience for users and the tour operator.
How does TourTheTropics.com process communications that you and your tour operator may send via TourTheTropics.com?
TourTheTropics.com can help you and tour operators communicate and exchange requests and information about your tour arranged through the TourTheTropics.com platform by directing communications via TourTheTropics.com. This also means you and your tour operator can contact us regarding questions about your tour.
TourTheTropics.com may access communications and may use automated means to review, scan, and analyze communications for these reasons:
- Security reasons
- Fraud prevention
- Compliance with legal and regulatory requirements
- Investigations of potential misconduct
- Product development and improvement
- Customer engagement (including to provide you info and offers that we believe might interest you)
- Customer or technical support
We reserve the right to review or block communication that we, at our sole discretion, believe might contain malicious content or spam, or pose a risk to you, tour operators, TourTheTropics.com, or others.
All communications sent or received using TourTheTropics.com communication tools will be received and stored by TourTheTropics.com. Tour operators, and the aforementioned third parties, may also choose to communicate with you directly by email or other channels that TourTheTropics.com doesn’t control.